Returns & Refunds Policy

At Green Leaf EU, we know that things don’t always go as planned — but we’re here to make it right. If your order arrives damaged, incorrect, or missing, please contact us at support@greenleafeu.com within 30 days of your purchase for assistance.

How to Initiate a Return

To start the process, email us with the following details:

• Order Number

• Full Name

• Address

• Phone Number

• Reason for Return

If your return is approved, we’ll provide step-by-step instructions for sending the item(s) back. Refunds, store credit, or replacements will be issued once the return is received and processed.

Damaged or Missing Items

• If your order arrives damaged or defective, please attach a clear photo of the item showing the issue.

• If approved, we’ll compensate you promptly.

Wrong Items

• If you receive the wrong item(s), send us a photo of your packing slip along with what you actually received.

• If approved, you may keep the incorrect item, and we’ll arrange compensation.

Compensation Options

Depending on your situation, we may:

• Refund your entire order or the affected item(s)

• Add the equivalent amount in rewards points to your account

• Send a free replacement with USPS First Class shipping

In your email, let us know which option works best for you.

Exceptions

• Clearance items: All clearance items are final sale and cannot be returned, refunded, or replaced.

• Incorrect details: We cannot provide compensation if your order information (address or payment details) was entered incorrectly. Please double-check before submitting. However, if you contact us before your order ships, we can update your details.